In this Agreement, the party who is contracting to receive the services shall be referred to as the "Client" and the party who will be providing the services shall be referred to as " Timesavers Digital Marketing Solutions ".


Reference herein to “Client” shall be to a company, a business partnership, individual or sole trader to which Timesavers Digital Marketing Solutions directly provide services to and where it is the recipient of any invoice resulting from its purchase of products and services from Timesavers Digital Marketing Solutions  


For the avoidance of doubt, if the Client provides Timesavers Digital Marketing Solutions with work and/or instructions enabling Timesavers Digital Marketing Solutions to carry out the Services, the terms and conditions contained within this Agreement will bind both the Client and Timesavers Admin Solutions.


DESCRIPTION OF SERVICES.

Timesavers Digital Marketing Solutions will provide the Services as set out in verbal or written communication:

The Services must be supplied:

To the best of Timesavers Digital Marketing Solutions ability and knowledge.

In accordance with reasonable technical directions given by the Client to Timesavers Digital Marketing Solutions  

In compliance with all applicable standards, awards, laws and regulations.

Within the time scale agreed upon between both parties.


1. Acceptance of service order.

1.1 All orders are subject to acceptance by Timesavers Admin Solutions.

1.2 An order will only be deemed accepted by Timesavers Digital Marketing Solutions if Timesavers Digital Marketing Solutions gives confirmation to such effect to The Client, via E-mail, written or verbal confirmation.

1.3 Timesavers Digital Marketing Solutions may in its discretion refuse to accept any order or service, set such conditions to the order it deems necessary.

2. Payment


2.1 Upon completion of the agreed upon services the client will pay Timesavers Digital Marketing Solutions the balance of the fee agreed upon within 14 days of receipt being sent out.

 

2.2 In the event that a payment remains due after the period of time indicated on the invoice an administration charge of £10 will be added to the outstanding. Plus a fee of £5 will also be added for every reminder of payment letter sent after the payment due date.

 

2.3 In the event where payment has gone beyond a set period (21 days) as well as incurring administration charges indicated in 2.2, we understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed terms under this Agreement.

 

 

2.4 PAYMENT GUARANTEE. The Client guarantees to Timesavers Digital Marketing Solutions the due and punctual payment of any sum payable by the Client to Timesavers Admin Solutions.


2.5 PREFERRED METHOD OF PAYMENT

Preferred method of payment is by direct deposit into the bank account of Timesavers Admin Solutions. Payment may also be made by personal or company cheque or by credit or debit card through PayPal. If the Client wishes to make use of this service then a surcharge of 3% should be added to the invoice total, this is outside of the control of Timesavers Admin Solutions


2.5.1 Timesavers Digital Marketing Solutions is not responsible for any fees or subsequent charges made by PayPal


3. Refunds

3.1 No refund shall be applicable once a service has been undertaken by Timesavers Admin Solutions, unless Timesavers Digital Marketing Solutions do not meet the contract as agreed upon by both parties.

3.2 In the event of any errors that are the fault of Timesavers Digital Marketing Solutions these will be corrected free of charge, and not subject to a refund. Any errors that stem from the information provided by the client to Timesavers Digital Marketing Solutions will be subject to a charge to correct. The Client agrees that it is the Customers' responsibility to check transcription work carefully


 4. Use of service

4.1 The client hereby agrees that all materials and information provided to Timesavers Digital Marketing Solutions by the client are owned by the client, or that the client has permission to use or distribute the materials by the rightful owner.

4.2 The services provided by Timesavers Digital Marketing Solutions may only be used for lawful purposes

4.3 The Client accepts that Timesavers Digital Marketing Solutions does not accept any liability to the Client and/or its customers from any loss or damage however caused, resulting from transcriptions provided by or to the Client and/or its customers using Timesavers Digital Marketing Solutions services.

4.4 Timesavers Digital Marketing Solutions complies with the data protection act, No data or information relating to the service given to Timesavers Digital Marketing Solutions by the Client will be stored beyond a 60 day holding period. If work is not collected within this period it will be deleted and is not possible to recover or resend work done after this time. If work is deleted due to non collection payment is still expected for services rendered.

4.5 The user may terminate this user agreement, if notice is provided within 30 days before the termination date.

4.6 Unless the afore mentioned notice is received at least 30 days before the end of the user agreement the Client will be assumed to have renewed their agreement for the same period as the previous one unless prior agreements have been made.


5. Confidentiality

5.1 Timesavers Digital Marketing Solutions reserves the right to hold information relevant to The Customer in accordance with the Data Protection Act 1998.

5.2 This information may be stored in a computerised database and/or in paper format, which will be treated in the strictest of confidence and will only be used internally by Timesavers Admin Solutions, unless otherwise stated.

5.3 Timesavers Digital Marketing Solutions will not at any time disclose to any third party any information that is deemed confidential by the Client.

5.4 Timesavers Digital Marketing Solutions will protect such information and treat it as strictly confidential. This provision shall continue to be effective after the termination of this Agreement. This clause is applicable to all employees, agents or subcontractors of Timesavers Admin Solutions.

5.5 Timesavers Digital Marketing Solutions will not use information given by the Client to Timesavers Digital Marketing Solutions for its own account or for any third parties involved with Timesavers Admin Solutions. No information that is stored on computers will be shared and shall be deleted upon written confirmation from the Client if it is required to be erased before the 60 day deletion period as referred to in 4.4

6. Product Ownership

6.1 Timesavers Digital Marketing Solutions assigns Intellectual Property Rights (Referred to as the “I.P”) from any services, including but not limited too; diagrams, drawings, plans, reports, proposals or other work materials.

6.2 Upon request by the Client Timesavers Digital Marketing Solutions will sign any relevant documentation stating that the services carried out on behalf of the Client remain their I.P


7 Changes to Customer Agreement

7.1 Timesavers Digital Marketing Solutions may make any changes to this customer agreement upon 30 days written notice to the Client, stating the change to the agreement and the date the change occurs, continued usage of Timesavers Digital Marketing Solutions services after this date will be seen as acceptance of these revised conditions.

7.2 Without the stipulations as described in 7.1 no changes can be modified to the user agreement, expect for written approval by both parties.

8. Items sent

8.1 Timesavers Digital Marketing Solutions cannot guarantee or insure any tapes, CD’s or documents (Hereafter referred to as “Items”)sent to us through third party services, including but not limited to The Royal Mail, it is the Clients responsibility to ensure relevant insurance and safeguards are in place before sending any Items to Timesavers Admin Solutions. We strongly recommend that if possible a copy is made of any item sent


Disclaimer

Timesavers Digital Marketing Solutions shall not be liable for any failure to deliver its services where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of Terrorism, hostilities (whether war is declared or not), civil war, rebellion,  insurrection, military or usurped power or confiscation, nationalisation, government sanction, blockage, embargo, labour dispute, strike or failure of electricity, broadband or telephone service.



Timesavers Digital Marketing Solutions – Terms and Conditions